Returns & Exchanges

Due to the perishable nature of our small-batch bean-to-bar chocolate, we cannot accept returns; however, we are committed to ensuring you love your experience and will replace any items damaged during transit.

Return Process

• 1.
  Inspect Your Order

  Please examine your chocolate bars or gift sets immediately upon arrival to ensure everything is in perfect condition and matches your order.

• 2.
  Document Issues

  If your items arrived damaged or melted, take clear photos of the packaging and the product to help us process your claim with the carrier.

• 3.
  Contact Support

  Email our team at hi@dandelionchocolate.com within 7 days of delivery with your order number and any supporting photos of the issue.

• 4.
  Receive Resolution

  Once your claim is reviewed, we will issue a replacement shipment or a digital gift card for the value of the affected items.